Privacy Policy – PHILOTES PRIVATE LIMITED

At Philotes Private Limited ("Philotes", "we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, products, services, and payment options (including Razorpay), collectively known as the "Philotes Services".

By using Philotes Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

  • Name, phone number, email ID

  • Billing and shipping address

  • Payment details

  • Uploaded documents or forms

  • Customer support conversations

B. Information Collected Automatically

  • IP address, browser/device info

  • Usage data (clicks, time on page, actions)

  • Cookies, identifiers, analytics tools

C. Information From Third Parties

  • Payment confirmation from Razorpay

  • Order delivery updates from couriers

  • Data from marketing partners

2. How We Use Your Information

  • To fulfill orders and process payments via Razorpay

  • To communicate order updates and promotional messages

  • To customize your experience on our website/app

  • To ensure security and detect fraud

  • To comply with legal and regulatory obligations

3. Use of Cookies and Identifiers

We use cookies to:

  • Maintain login sessions

  • Store preferences

  • Analyze traffic

You can manage cookie settings in your browser, but disabling them may affect service performance.

4. Sharing of Information

We share your information only:

  • With Razorpay for secure payment processing

  • With third-party logistics and tech providers

  • For legal compliance or fraud prevention

  • In case of a merger or business transfer

We do not sell your personal data to anyone.

5. Data Security

  • SSL encryption for all payments

  • PCI DSS compliance via Razorpay

  • Firewalls, authentication controls, and regular audits

  • Limited internal access on a need-to-know basis

6. Your Rights and Choices

  • You can access and update your account info

  • You may opt out of promotional emails

  • You can request data deletion via support

  • You may control cookies through your browser

7. Children's Privacy

We do not knowingly collect data from children under 18. Parental guidance is required for minors.